All warranty requests must be made in writing to Jetco Heavy Duty Lighting addressed to rma@jetcolighting.com or by fax to (780) 444-3448 (Toll Free Fax: 1-888-486-3448) ATTN: RMA Department.

All warranties must have a Return Merchandise Authorization (RMA) issued by Jetco Heavy Duty Lighting before being returned. RMA’s are valid for 30 days from date of issue. If product is not received within the 30-day period, Jetco Heavy Duty Lighting will close the RMA without prejudice.

All products returned must be Jetco products and must have been purchased from Jetco Heavy Duty Lighting. If products have been purchased through a central distribution center or transferred within your company, please specify which distribution center/site they have been purchased through and the approximate date of purchase.

Any products that do not meet the warranty criteria stated below, or are deemed non-warrantable for any reason, will be returned to the customer at their expense or disposed of upon their instructions.

All warranties must be sent via prepaid courier – collect shipments will not be accepted.

JETCO PREFERRED CUSTOMER L.E.D. WARRANTY


Jetco Heavy Duty Lighting (“Jetco”) extends a limited warranty to the original purchaser, for five years (excepting out any Black Diamond branded products which carry a two-year warranty and unless otherwise specified on the packaging) from the date of sale by Jetco, that the Jetco L.E.D. lamp is free from defects in workmanship and/or materials under normal use and service. If the lamp fails due to such defect, Jetco shall, at its option, repair or replace the product without charge upon return of the defective product to Jetco, provided any defect in product is brought to the attention of Jetco within the warranty period. Jetco is not responsible for any other damage, consequential or otherwise.

The above limited warranty does not apply to damage resulting from accident, misuse or alteration of the lamp or modification to the connectors or wiring of the lamp or if the product is not installed, operated and maintained properly. Accordingly, electrical connections must be maintained and cleaned on a regular basis to prevent corrosion of wiring and metal connections.

JETCO CAREFREE L.E.D. WARRANTY©


Jetco Heavy Duty Lighting (“Jetco”) extends a warranty to the original purchaser that purchases the extended carefree warranty on those serial numbered products to which it applies, for five years from the date of sale by Jetco, that the Jetco L.E.D. lamp is free from defects in workmanship and/or materials and against damage to the lamp, excepting out improper installation or mounting, alteration, modification improper wiring or misuse. If the lamp fails due to such defect or damage, Jetco shall, at its option, repair or replace the product without charge upon return of the product to Jetco, provided any defect or damage is brought to the attention of Jetco within the warranty period. Jetco is not responsible for any other damage, consequential or otherwise.

JETCO PREFERRED CUSTOMER BLACK DIAMOND L.E.D. WARRANTY


Jetco Heavy Duty Lighting (“Jetco”) extends a limited warranty to the original purchaser, for two years from the date of sale by Jetco, that the within Jetco product is free from defects in workmanship and/or materials under normal use and service. If the product fails due to such defect, Jetco shall, at its option, repair or replace the product without charge upon return of the defective product to Jetco, provided any defect in product is brought to the attention of Jetco within the warranty period. Jetco is not responsible for any other damage, consequential or otherwise.

The above limited warranty does not apply to damage resulting from accident, misuse, severe use or alteration of the product or if the product is not installed, operated and maintained properly. Accordingly, electrical connections must be maintained and cleaned on a regular basis to prevent corrosion of wiring and metal connections.

JETCO PREFERRED CUSTOMER NON L.E.D. WARRANTY


Jetco Heavy Duty Lighting (“Jetco”) extends a limited warranty to the original purchaser, for one year from the date of sale by Jetco, that the within Jetco product is free from defects in workmanship and/or materials under normal use and service. If the product fails due to such defect, Jetco shall, at its option, repair or replace the product without charge upon return of the defective product to Jetco, provided any defect in product is brought to the attention of Jetco within the warranty period. Jetco is not responsible for any other damage, consequential or otherwise.

The above limited warranty does not apply to damage resulting from accident, misuse, severe use or alteration of the product or if the product is not installed, operated and maintained properly, and does not apply to Sealed beams, Halogen bulbs, or Miniature lamps. Accordingly, electrical connections must be maintained and cleaned on a regular basis to prevent corrosion of wiring and metal connections.